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Converse Factory Store - Supervisor - Seattle Premium Outlets - Tulalip, WA

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Retail Stores
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00482999 Requisition #
As our Store Supervisor, a member of the Converse Leadership Team, you will assist the Store Manager in achieving sales and profitability targets and by providing direction to other store employees. Help to ensure long-term business growth by providing exceptional merchandise flow as well as customer service support within the Converse Outlet Store.
 
Operational and Merchant Excellence:
  • Ensure consistent execution of operating and merchant standards.
  • Open and close store per operating procedures and best practices
  • Partner with SM to ensure that all visual directives, promotions, and markdowns are completed within guidelines and in a timely manner (to include mismates, obsoletes and defectives)
  • Adhere to shipment best practices and policies
  • Ensure that employees are cross-trained as appropriate in all areas of operation such as footwear, apparel, equipment, cashiering and BOH.
Customer Service Excellence:
  • Leads by example by executing the STARS MANTRA daily
  • Consistently communicates financial goals (i.e. KPI, daily sales goals and hourly readings) and ensuring team members are motivated to hit them
  • Is a Converse Brand Ambassador
Financial Performance:
  • Assist in delivering the Financial Budget
  • Contribute to the store's financial performance through high productivity within KPI's related to sales, revenue and shrink including conversion rates, UPT's and ADPT's

  • High School Diploma or GED
  • 1-2 years of retail experience
  • Speaking clearly with employees and customers
  • Basic math functions (adding, subtracting, multiplying and dividing).
  • Ability to exercise a high degree of professionalism.
  • Must be able to work evenings, weekends and holidays as needed
  • Must be able to perform all retail floor functions including standing for extended periods, climb ladders, stock/retrieve/ merchandise, and unload shipments

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