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Converse Manager, Digital Business Process - Custom

Strategy & Operations
00415135 Requisition #
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Converse is currently seeking an individual to support our global digital custom team in taking product to market and delivering to our end consumer.


This individual will be the foremost expert on all business processes to enable production and delivery of product and smooth flow of orders through the custom order pipeline. Further, this individual will assist local GEO teams by providing order pipeline reporting, support and exception order handling.


This role is accountable for setting up and maintaining product attributes, factory & transportation configurations and driving the overall product set up roadmap across multiple teams to launch and update products to meet campaign launch dates. To do this you will collaborate closely with stakeholders, internal partners, and GEO service managers.

Key Responsibilities
Product Launch Readiness and Maintenance–
  • Drives the seasonal product game plan launch calendar tracking all teams are hitting targeted dates and escalating issues to mitigate.
  • Gather all necessary product attributes across the teams and manage product set up and updates in back-end operating systems to enable go-live of product.
  • Configures factory capacity by product, GEO and Factory within the order management systems.
  • Communicate to the GEO’s and monitor and manage required updates to the product EDD dates globally based on factory capacity and seasonal flows –to make sure we are delivering to customer expectations.
  • Act as lead for all testing and QA for go-live readiness. Including review and confirmation of XML files.
  • Communicate and trouble shoot all technical issues and track to resolution across all teams. If there is impact to orders, follow through with the teams to resolve impact.
  • Coordinate all time sensitive projects to meet timing of key product and campaign launches.
  • Provide support and guidance on expansion of custom program globally and support new custom programs as defined at the GEO level for ongoing product launches and order pipeline management.
  • Identify operational efficiencies that support the product launches, order pipeline through-put and implement.
  • Provide support for Global Merchandising, Development, Factories, Transportation, Site Operations, Customs, Nike Operations and Tech teams by developing and managing processes for product launches and updates.
  • Develops and maintains all SOP’s for custom processes. 

Outbound Order Fulfillment

  • Monitors order pipeline to identify issues and corrections to correct and eliminate order flow issues.
  • Monitors the end-to-end supply chain process, from order capture through to delivery and escalate issues or shortfalls against KPI’s and EDD’s.
  • Product QA, to make sure product is being built and delivered as expected to the consumer.
  • Monitor customer returns and complaints with Call Centers and provide feedback to the team and recommendations for corrective actions.
  • Coordinate all sensitive outbound orders including; VIP, launch, bulk, replacement orders, remakes etc.


  • Manages the day-to-day communication with the Nike team, factories and internal Converse stakeholders.
  • Provides presentation material and presents operational results as needed.
  • Develops, communicates and executes workflow plans.

  • Digitally-savvy and connected…someone who is an online consumer and is passionate about the entire digital experience
  • 3+ years of relevant experience in the footwear and apparel industry
  • Curious…a strategic thinker who can also deliver results through hands-on execution
  • A great communicator, an active listener and information-seeker
  • Proficiency in data analysis and data-based decision making
  • Ability to drive multiple projects and tasks across multiple teams -while meeting deadlines.
  • Someone skilled in MS office applications, particularly PowerPoint & Excel; proficiency in Excel including creating spreadsheets.
  • Experience in order management, product management or similar tools
  • Someone with a degree in Business or a related field

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