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Human Resources Advisor, Contact Center

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Human Resources
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267 Total Views
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WHAT YOU BRING

Required:

  • Bachelor’s degree in Human Resource Management or a related field or a combination of relevant experience, education, and training.
  • 2 years of experience in HR, Customer Service, Service Center Operations, or related field in lieu of a degree
  • Experience providing customer service via multiple contact channels (phone, e-mail, live chat).
  • Verbal and written customer service skills are essential, with an emphasis on soft skills, customer-focused resolution.
  • Intermediate to sophisticated demonstrable knowledge of personal computers, including MS Outlook, PowerPoint, Word, and Excel.
  • The ability to work remotely must have a strong internet connection and a secure workspace, preferably in a room or office with a door that closes it off from noises and distractions such as pets, children, and other adults.
  • Ability to sit or stand at a desk for long periods of time.

Preferred:

  • Experience in a service center environment.
  • Knowledge and understanding of HR systems and platforms (SAP, ServiceNow, TimeTrack/Kronos, Avaya).
  • Knowledge of theories, practices, and procedures in HR.
  • Bilingual in Spanish.