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Marketplace Operations Specialist Lead

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Supply Chain, Distribution & Logistics
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00497487 Requisition #

As a MPO Specialist Lead, you will be known as the subject matter expert on specific sub-segment of the business (example: Seasonal Execution, Direct, Account or Territory) by monitoring and understanding business operations to be able to provide continuous improvement for optimizing and maximizing order book health productivity. Responsible for providing relevant and accurate data, highlighting risks and opportunities, for internal and external stakeholders of the MPO team. You will communicate with, develop, and maintain positive relationships with account & channel contacts and/or internal cross functional partners through report interpretation, tools, phone and email.
 

This job posting represents multiple job openings. 

KEY ACCOUNTABILITIES:
- Monitor, leverage and improve Performance KPI’s to maximize service & drive business decisions.

- Ensure quality, on-time relevant information is in place to ensure transparency and visibility for internal partners.

- Upon requests, provide input from orderbooks to x-functional teams to enable decision making processes.

- Deliver Customer Service perfection to the Global / Geo Channels through quick response time via email/phone availability to questions, complaints and ad-hoc requests, according to our NA service strategy.

- Drive continuous process improvement & support operational partners in capability building projects.

- Drive a conscious business decision making process leveraging analysis, KPI’s, targets.

- Support monthly shipment goal setting process.


DELIVERABLES AND DECISION RIGHTS:
- Ensure and execute against efficient order management processes to plan/deliver seasons by maximizing orderbooks

- Prepare recommendations to support reaching financial objectives set by the business (Maintaining shippable status, researching air freight opportunities, account booking vs target assessments, inbound delivery flow monitoring, on time delivery tracking, etc)

- Play an active role as SME for operations within Account, Channel and Seasonal teams

- Support capability building projects and provide peer mentorship and training.

- Analyze and prepare information for x-functional account business review sessions

WHAT YOU BRING TO NIKE
- Works independently and comfortable with ambiguity

- Strong time management skills and critical thinking

- Experience with SAP and MS Office Suite

- Goal and action oriented

- Bachelor’s degree with 0-1 years of relevant work experience, preferred

- Performance Management, Supply Chain Operations, S&OP, Finance or related experience preferred.




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