NA RETAIL SERVICE DESK OPERATIONS ANALYST
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- Technology
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- 450 Total Views
WHAT YOU BRING
- Bachelor’s degree in Business, Computer Science or a related field and/or
- 5+ years’ experience performing technical support or customer service support including analytics and reporting
- Experience managing the design and development of functional specifications and process/workflow documentation
- The ability to recognize structural issues within the organization, functional interdependencies and cross-silo redundancies
- The ability to apply architectural principles to business solutions
- Exceptional analytical skills, including the ability to gather relevant data and information, actively listen, dialogue freely, verbalize ideas effectively, and present data.