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NIKE Key City Training Captain (Store Training Specialist) - Milano

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Retail Stores
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00402915 Requisition #
The Key City Training Captain (KCTC) role is an elevated training role dedicated to inspiring and educating Nike Direct store staff (across NS, NFS and NSP) on Nike’s brand, service & innovations. 

The role will be key city focused but responsible for leading the product & service training strategy across the whole territory. 

As a KCTC you will be Nike Direct’s expert on product and innovation, you will showcase best in class service, be authentic to the brand and sport. You will know your local city and consumer and be the person that brings our brands storytelling to life.

KEY RESPONSIBILITIES:
  • Implement a targeted and tiered training strategy that aligns with seasonal concept maps and product allocation
  • Create and execute inspirational and informative training sessions based on a pre-planned training calendar
  • Partner with multiple stakeholders to ensure store staff are set up to deliver Service Excellence
  • Plan and conduct occasional elevated training events
  • Implement a measurement and retention process
  • Leverage digital platforms to scale training
  • Be part of early wall sessions to help influence campaign plans
  • Strong presentation skills to different audiences
  • Elevate the retail environment through inspiring brand storytelling
  • 2-3 years retail experience including 1 year training experience
  • Demonstrate great verbal and written communication skills. Excellent command of Italian and English languages 
  • Open to travel across the country
  • A strong team player, but with the ability to manage your own schedule and work independently

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