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Senior Process and Solutions Delivery Manager

Supply Chain, Distribution & Logistics
00558787 Requisition #

Nike is building a Digital First Supply Chain at Scale that delivers on four dimensions of our consumer promise: Service, Cost, Convenience, Sustainability. This role provides an exceptional opportunity to work closely with North America Supply Chain leadership, program leaders and functional business partners to meet Nike’s growth targets and drive continuous improvement.


We’re looking for a Marketplace Operations Sr. Process & Solutions Delivery Manager to drive insights into actions by evaluating and understanding business operations. We have multiple positions available!

The MPO Sr. Process & Solutions Delivery Manager will maintain and lead owned processes while bringing a continuous improvement mentality for their team and MPO as a whole. This role will set-up the team with tools, drive efficiencies and standard methodologies, and insights to elevate performance, and clear communication of deadlines and deliverables. This role will also support a sustainable process management ecosystem to drive decision making, revenue and margin.

Key experiences to gain in this role include Supply Chain & Digital Operations, Account & Channel collaboration and cross-functional influence and leadership. We are seeking an individual who can problem solve and story tell through critical thinking and facts. This individual will build strategic partnerships and have change management exposure.

Based on the above responsibilities you must be a great teammate, able to comfortably navigate a matrix work environment and excel as a self-directed influencer and leader. The ideal candidate has a strong background in retail supply chain planning & operations, shows passion for the consumer, vision for innovation, and an appetite for aggressive growth.

Our ideal candidate needs to bring these traits and skills to the role:

  • Ability to manage and lead through ambiguity
  • Track record of success leading complex processes
  • Advanced Supply Chain knowledge
  • Advanced Retail knowledge
  • Advanced data/process visualization
  • Advanced process mapping & analysis
  • Balancing multiple deadlines and priorities


If this is you, you’ll be working closely with both Global team members and North America partners to:

  • Leverage and improve root cause behind performance KPI’s to increase service and drive business decisions
  • Ensure quality, on-time relevant information is in place to ensure communication and visibility for internal partners
  • Lead the roll out of new processes, analytical tools and solutions, providing training on when and how they should be used
  • Provide Quality Assurance to self-service solutions developed and/or maintained by the team


In this role, you will report into the Marketplace Operations team and maintain close collaboration with key partners across the Nike matrix (Process Lead community, Info & Analytics team, Nike Direct, Digital, MPO Account and Channel).


  • Bachelor's degree or higher or combination of relevant education, experience and training
  • Minimum 5 years of relevant work experience (2 additional years in lieu of degree)
  • Performance Management, Supply Chain Operations, S&OP, Finance or related experience preferred

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