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Senior Production Support Warehouse Control Systems Analyst

00505898 Requisition #


We are looking for a Senior Production Support Warehouse Controls System (WCS) Analyst that will support the North America Distribution Centers. This person will be a technical, mechanical, and software analyst who knows WCS systems inside and out and has the ability to train and educate others on the subject matter. This person will need to be confident working in a fast-paced environment and be a highly performing, responsive, client-focused individual that cultivates an environment of collaborations, inclusiveness and diversity through leadership and proven behaviors.

This shift will be Saturday-Monday 12:00 PM-12:00 AM.


You will be responsible for monitoring the ticketing queue for incidences related to the Warehouse Control Systems, this includes identifying issues, analyzing the issues, and then working with the team to correct or elevate the issue when needed.

- Ensuring standards, processes and policies are in place and adhered to within the team as well as evaluating and improving when and where needed

- Develop process documentation, checklists, and test plans in conjunction with the L3 WCS team

- Participate in the application of system patches, security patches and third-party updates to maintain systems at a high level of performance, availability and security.

- Understand the communications, interactions, and timings of WCS, MHE, and WMS applications.

- Frequent use and application of technical standards, principles, theories, concepts, and techniques (ITIL, SAFe).

- Work within ServiceNow to document resolution notes

- Respond to, react, and communicate status of critical situations (incidents) with appropriate teams in a timely manner

- Participate in hiring, onboarding, training, mentoring, and performance management of WCS team members

- Provide on-call support as needed


The senior production analyst must have the ability to work cross-functionally within a matrixed environment. You will work hand in hand with Operations, Maintenance, WCS 3rd party vendors, and other Nike Technology Teams to ensure the smooth operation of our WCS systems within the facilities.

You will also work closely with your Warehouse Management Systems (WMS) counterpart to provide knowledge transfer of WCS and to receive knowledge transfer of WMS.


- Bachelor’s Degree in computer science, Engineering, or Information Systems (or equivalent combination of education and experience in technology preferable with WCS application in a distribution center environment)

- Minimum of 3 years Systems Analytics experience required

- At least 2 years of systems analytics experience within Warehouse Control Systems software required

- Knowledge of IS infrastructure (hardware, databases, operating systems, local area networks, etc.)

- Working knowledge of Manhattan’s WMoS platform a plus

- Strong and effective communication skills

- Solid technical background with multiple system interfaces

- Knowledge of Warehouse Controls Systems software applications. Preferably one of more of the following systems: Wynright, Buemer, Techking, Crisplant, Answer system, Vision System, SDI, PandA, and Pyramid)

- Working knowledge of FTP, Telnet, Ping, DNS, DHCP, WINS, SNMP, HTTP and LDAP.

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